We do not have to accept your return if you have changed your mind about a particular purchase, so please chose carefully.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened and not missing parts.
To complete your return, we require a receipt or proof of purchase.
To start a return, you can contact us at Customersupport@whipking.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the goods are faulty, we will meet our obligation under the Consumer Guarantees Act to provide a remedy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you're refund approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a days.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.