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** Please note some orders, we may not able to dispatch same day due to shortage for stock and it may take up to 5 days to dispatch
Authority To Leave (ATL)
*The goods you order will be delivered to the address you give when you place your order. Goods will not be shipped until payment has been made. Please note some items are not available for delivery outside of New Zealand.*
Privacy & Security
Your privacy is important to us. We will only use the information that we collect about you lawfully (in accordance with the Privacy Act 1993).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. This may include passing your details to our vendors for them to send your order to you, and also passing your details to delivery companies so that they can deliver your parcel.
The type of information we will collect about you includes:
• Your name
• Phone number
• E-mail address
• Credit/Debit card details (We do not store credit card numbers, the information is collected by our merchant Shopify)
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting our "Accounts Settings" page once you login or by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside Australia we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way cannot be used to identify you. If you have any questions/comments about privacy, you should e-mail us at firstname.lastname@example.org
UNSOLICITED COMMERCIAL EMAIL / SPAM
We will not send any unsolicited commercial email (also known as spam) to personal email addresses and all marketing emails will include details of how to opt-out / unsubscribe. You may also send e-mails to email@example.com with a request to be removed.
Returns & Replacements
Should you wish to return any product(s) to us then please, in the first instance, contact our Customer Service Team by emailing us at firstname.lastname@example.org . This will help speed up the returns process and ensure appropriate records are maintained.
Address for Returns: 1/103 Central Park Drive, Henderson, Auckland 0610.
Payment, Pricing & Promotions
Provide payment information Let us know how you would like to pay for your order. You can pay for your online order using Visa, MasterCard, American Express, Delta, Switch, Maestro or Solo cards. Please note we don't accept Visa Electron for online or telephone orders, we do accept cheques and postal order payments for purchases. All orders must be prepaid, but remember payment will not be taken until we are ready to dispatch the item. Enter your credit card number without spaces or dashes. If you have a promotion code to apply to the order, e.g. for free delivery if your order qualifies, please enter it in the box provided.
Promotions & New Products
Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.